FAQ
Everything you want to know
What We Deliver
One-Stop Solution for Nucleic Acid Chemistry
U-genes Biotechnology is a comprehensive R&D and manufacturing platform dedicated to providing high-quality building blocks for oligonucleotide synthesis and biomedical research.
With expertise in phosphoramidites, modified nucleosides, solid supports, fluorescent dyes, and custom synthesis, we deliver reliable solutions from research to commercial applications.
Through advanced technologies, strict quality control, and flexible service capabilities, U-genes supports global partners in accelerating innovation in nucleic acid therapeutics and life science development.
Pre-Order
Quick Answers to Real Questions
U-genes provides a wide range of products for oligonucleotide synthesis, including phosphoramidites, CPG and polystyrene solid supports, linkers, fluorescent dyes, quenchers, labeled NTPs, columns and plates. We also provide custom synthesis services for selected nucleosides, phosphoramidites, fluorescent dyes and other modified compounds.
You can provide the product name, catalog number, CAS number, molecular formula or chemical structure, required quantity, and any specific technical requirements. Our team will confirm product availability, specifications, pricing and estimated lead time accordingly.
For custom synthesis projects, please provide as much information as possible, such as the target product name, CAS number, molecular formula or chemical structure, modification type, required quantity, purity requirement and intended application. Our technical team will evaluate the project and provide an estimated price and lead time.
For selected products, small quantities or evaluation samples may be available depending on product type and stock availability. Please provide the product name or catalog number, required quantity and intended use for confirmation.
Lead time depends on the product type, quantity and current stock availability. In-stock products can usually be arranged faster, while made-to-order or special products may require additional production time. Please contact us for the estimated lead time of a specific product.
Payment terms may vary depending on the customer, order value and region. Quotations can be provided in commonly used currencies such as USD, and detailed payment information will be included in the quotation or proforma invoice.
Yes. Depending on the product, we can provide relevant specifications and quality documents such as CoA, SDS/MSDS, purity information and other technical data upon request.
Yes. You can contact our team at any time for an update on production, quality control or shipment preparation. If there is any significant change to the expected lead time, we will communicate with you accordingly.
During the Order
Quick Answers to Real Questions
During the Order
Quick Answers to Real Questions
Orders are generally shipped by international courier services (mainly FedEx). Once the shipment has been dispatched, we will provide the tracking number and relevant shipping documents. Shipping conditions will be selected according to the product requirements.
If the courier or customs authority requests additional documents, such as an SDS/MSDS, commercial invoice, packing list or product information, please contact us. We will provide the relevant documents to assist with customs clearance.
Purity specifications vary by product type. Many of our phosphoramidites, fluorescent dyes and other nucleic acid synthesis reagents are supplied with defined HPLC or other analytical specifications. Please refer to the product information or contact us for details.
If you have any questions regarding the received products, packaging, documentation or product quality, please contact us with the relevant order information and details of the issue. Our team will review the case and provide further support.
Ready to move your nucleic acid project forward? Get in touch with us for reliable products, customized solutions, and technical support tailored to your needs.
Send Your Inquiry
Submit your inquiry, and we’ll promptly get in touch with you.
